UPS Solutions Logistics, Dundee

6 Reviews
UPS Solutions Logistics
Nobel Road, Unit 10A, Westfield Gourdie Industrial Estate
DD2 4UH Dundee
Dundee City Scotland
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updated 27 days ago
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more than 6 months ago

Not had great service here, the procedure for collection on delivery does not make sense to me! The three failed attempts have happened, I have no option to reschedule my delivery to pay the collection on delivery of to go and collect from my local office! On the back of the delivery note it states 'if this was our final attempt the package will be held for 5 business working days', it's been 2 business working days and I have called the customer line to be told it's the shippers responsibility to get in touch as my package has been classed as abandoned as this does not apply to collection on delivery parcels... Where does it state that on your delivery slip??? I phoned for help, I did not receive any help nothing was explained clearly and he rushed off the phone!! I am still unaware of what options I have to retrieve my package I have had sent from America! When I phone a customer service line I expect the person on the other side of the phone (on a call I'm being charged for) to give me customer service! Thank you!

more than 6 months ago

cant say enough about UPS. Service was excellent. Parcel left Barcelona on Tuesday, arrived Tamworth yesterday and arrived at 8-19 a.m this morning at Dundee. Delivered to house 11-21 a.m. Perfect Thanks. Ken...

more than 6 months ago

I wish I didn't have to give a star at all! According to their website this parcel travelled through 3 states in America, arriving in Edinburgh in just over 24 hrs but has sat in Dundee office since last Wednesday. Dundee is exactly 59 minutes drive from my front door but 6 days down the line still no sign of the parcel after having spoken to staff and management! Something far wrong in how this company does business. Beginning to doubt if the parcel was ever really in the UK as I did initially think delivery was scheduled too early.

Jim Hogg

, more than 6 months ago

Ordered a parcel wich was due to get deliverd on 23/7/15 this is the 6th june and i called ups to see if i can go and pick the parcel up as the tracking information told me it was in Dundee and was told that i could not as there had been no attempt to deliver it i told them that i can go to the depot and pick it up and they insisted that it was not possible i have to wait till they try and i advised them that on the day of delivery no one would be at home. To which they replied that we can pick up at delivery office the day after the failed delivery ???????? Shower of Sh**s

more than 6 months ago

absolute s****, this UPS is not worth to use, can't change delivery adress as i'm form different city and for Dunde UPS it is a issue to leave parcel in different UPS depo in my town. This is sick people

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Nearby UPS Solutions Logistics branches

  1. 97 Charleston Drive
    DD2 2HB  Dundee
  2. Turnberry Avenue 105
    DD2 3TP  Dundee
  3. Lochee Road, 160
    DD2 2LD  Dundee
  4. 264 Perth Road
    DD2 1AE  Dundee
  5. 325 Hilltown
    DD3 7AQ  Dundee
Go to our branch locator to see all UPS Solutions Logisticsbranches in Dundee